Terms and Conditions
These terms and conditions govern the relationship between you and Trabelo.com regarding the use of the services and the website of Trabelo.com. In this agreement 'Trabelo.com' means Elvoline S.à r.l., with the registered address at 44, Avenue John F. Kennedy, L-1855 Luxembourg, Grand Duchy of Luxembourg, as the operator of the website.
In these terms and conditions the following expressions shall have the following meaning:
"we", "us", “our” "Operator" and “Trabelo.com” shall mean Elvoline S.à r.l., a company registered in the Grand Duchy of Luxembourg with company registration number B 186.165 which has its registered office at 44 Avenue John F. Kennedy, L-1855 Luxembourg Ville, Grand Duchy of Luxembourg;
“you”, “your” and the “user” shall mean the travel agency creating an account with us with the purpose of booking a reservation through us by using our website.
“terms and conditions” shall mean these terms and conditions that applies to you whether you have registered on Trabelo.com or just browsing our website as a visitor. We may amend the terms and conditions at any time and you agree to be bound by the terms and conditions that are in effect at the time of your booking being made.
When you register an account on Trabelo.com you are creating a Master Agent account. Master Agents may create Sub-Agent accounts with limited permissions to use the Trabelo.com platform. The Master Agent is responsible to the Operator for all acts and omissions of the Sub-Agent. The Master Agent shall ensure the compliance of the Sub-Agent with all provisions of this terms and conditions.
The Master Agent can set individual permissions to the usage of the Trabelo.com platform for each Sub-Agent account. Only the Master Agent
- can create/modify/terminate a Sub-Agent account;
- can request pay out of the earned commission;
- can cancel a booking if the permission of the Sub-Agent is set as such by the Master Agent;
The commission earned by the Sub-Agent is credited to the Master Agent’s deposit account therefore Trabelo.com is not responsible for any payments due to the Sub-Agents by the Master Agent.
All rates displayed on our hotel details and booking pages are total for the duration of the whole stay/service and for the total request (not per person or day). Prices are exclusive of service charges and might or might not include local taxes. Breakfast and/or other meals are not included unless otherwise stated. Some hotels/authorities may charge additional local taxes, which are payable on the spot.
Vouchers you receive from us will entitle you to use the pre-paid services, strictly as specified in the voucher in terms of particular hotel/service, period of services and type of services. All and any extras/alterations to the above are at your sole discretion, those as well as additional personal charges, such as but not limited to, phone bills, laundry, room service, insurance and/or upgrades etc. will be settled by you directly with hotel/service provider on the spot.
Hotel information appearing on our pages is strictly as provided by the hotels themselves, and/or the Hotel Suppliers, and we are not liable for any omissions, errors, or correctness of any part thereto. Hotel ratings, information, maps, and images displayed on this website are intended as a guideline only and are not binding upon us in any manner.
"Run of house" - guest rooms are allocated by hotels upon check-in at hotels' sole discretion. Special requests such as non-smoking rooms, adjoining or interconnecting rooms, high or low floors etc., will be forwarded by us to the hotel/hotel supplier but cannot be guaranteed.
Late arrival – hotels keep the rooms booked for you usually until 6:00 p.m. local time on the day of arrival. If you arrive to the hotel after this hour, you must inform the hotel in due time by providing your estimated arrival time. Should you fail to do so, hotels have the right to resell the room, and might not be able to accommodate you when you arrive. Providing the hotel with the “late arrival” information is your responsibility, and we will not be held liable for any problems arising out of your failure to do so. You may find all contact information of the booked hotel on the voucher issued by Trabelo.com. We highly recommend you to check the hotel’s policy to get assurance in this regard.
Please be aware that hotels are under renovation from time to time. Hotels take all possible steps to limit disruption to their guests. We will not accept complaints, or requests for refunds, if a hotel is carrying out renovations while a guest is resident.
Room types – the number/type of beds is subjected to room’s description/definition. For your attention! Hotels may allow to accommodate more than 2 guests in a room with 1 double/king bed.
Extra beds are usually rollaway and not full size.
If an extra bed is not mentioned in room’s description, we cannot be held responsible for its providence; the option to add an extra bed may carry extra charges to be paid at the hotel.
In most hotels, NO additional bedding is provided for a child where the child is free or at a reduced price, sharing twin/double room with adults and breakfast may be charged for child on departure.
Contracts with hotels are based on our suppliers selling to the leisure market. Should any guest on arrival be found to be a corporate client, the hotel/service provider has every right to waive the supplier’s booking and charge the guest direct at the full rack rate. We cannot accept any responsibility if the client/you has a corporate rate agreement with the particular hotel/chain, and the hotel/service provider refuses to honour our booking.
Any important information such as taxes, facility/resort fees, front desk limited working hours, and etc. may be displayed in a booking's remarks, the hotel's info, or both. Therefore, bearing in mind the hotel information is received from the specific source as the booking, it is your responsibility to be fully updated and inform your clients accordingly as to any important information. Trabelo.com will not be held responsible for any fees incurred, or for transmitting any important information that appears in the booking's remarks and/or in the hotel's info.
Complaints must be reported by the client directly to the hotel/service provider on the spot. We will not be liable for any compensation for a problem which could have been rectified during the clients stay, had the hotel/service provider been made aware of it.
Dynamic rates and inventory – please note that the hotel suppliers and we are using and distributing dynamic rates and inventory, therefore until the payment procedure of the booking is finished and the confirmation email is received, we cannot guarantee the availability of the room and its price as these may be subject to change.
Fairs and Special Events
Certain periods such as international and local exhibitions, trade fairs, congresses, conventions, holidays, sporting events etc. tend to attract high occupancy and rates for hotels and services. These periods are accompanied by special terms and conditions imposed by hotels/hotel suppliers, generally there might be requirements for minimum stay, high rates (usually exceeding normal rack rates), longer cancellation and prepayment terms etc.
Hotels restrict their special offers to apply as 1 x per stay of same clients - we cannot accept multiple bookings for the same property and the same passengers, made for the purpose of circumventing restrictions on free nights, special offers and minimum/maximum night stays (e.g. splitting of a 9 night booking into 2 separate bookings for the purpose of using 2 x 4=3 nights offer, at the same hotel). We will not be held liable for any problems arising out of such bookings made by yourselves
During the periods mentioned incl. high season period, any change (name, date and etc.) is subjected to property’s approval.
Cancellations, amendments, claims, service provision limitations
Cancellation deadlines apply for each particular booking request and depend on several factors including the service type, the hotel supplier, dates of travel, and etc. The cancellation deadline will be provided with your booking confirmation, except as detailed in special cancellation alterations, where it will be provided by us at the time of the notice received from the hotel or the hotel supplier. If you cancel after the current deadline, or fail to show up at the hotel/service provision point (“no-show”), you will be charged a minimum of 1 night/day/unit cost of each service, and up to 100% of the total amount booked, when the hotel has the right to charge the reservation in full, and is not obligated to inform about it at any stage.
In certain cases (mostly but not restricted to, during fairs, congresses, sports and other special events, high occupancy periods etc.) some hotels/travel suppliers might impose longer cancellation deadlines, which will be provided to you with the booking confirmation, or subsequently as we are made aware of such by the Travel Suppliers, and the latter will be binding. If you are not in agreement with variances to the cancellation conditions as reflected, upon our notice to you, you will have the right to cancel your booking within 24 hours without incurring any charges.
All and any cancellation or amendment requests must be made in writing, preferably online on the Website. We will not process any of your requests made by phone, and the original status of the bookings will be deemed accurate and applicable for all purposes, including charges and your payments obligations
If a hotel overbooks itself it will offer alternative accommodation for the clients. We will advise you immediately, upon receipt of such notice from the hotel/supplier, and you will be free to accept or decline and cancel the reservation with us within 24 hours. We will bear no further liability towards yourselves and/or other co-travelling clients. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.
Please understand that any amendments or cancellations of bookings must be done via us and NOT the hotel/hotel suppliers themselves. Should you fail to do so, full charges will apply for the services booked through us, and regardless of your dealings with the hotels/service providers directly.
We will not accept any direct communication, correspondence or instructions from the third parties and in all instances of the same, clients will be immediately referred back to their booking agent.
If you decide to shorten/partially cancel services while you are already using them (e.g. shorten your hotel stay and leave earlier than booked, it is highly advisable that you obtain a signed consent in writing from an authorized representative of the hotel/service provider that they will not be charging for the unused part of the services. This will facilitate our claim for refund on your behalf. In the absence of such document we will not be able to guarantee any refunds, and the full services cost as paid or payable to us will stand. All extensions and extra services outside the scope of the original vouchers provided by us, will be handled and paid by yourself directly on the spot, and we will not be held liable in any way for such dealings, which are fully at your sole discretion
Notwithstanding the above, all and any refunds must be confirmed by the hotel/hotel supplier first, and we will not be able to refund you if we do not receive refund from hotel/hotel supplier for any reason whatsoever.
Payments of the User
Credit card payments are processed by Escalion S.à r.l. (www.escalion.com), credit charges will appear on credit statements under the name TRABELO.COM HOTELBOOK. If you have any questions regarding credit card payments, please call Escalion S.à r.l. at +352/621 241 105
If you pay for your reservation on Trabelo.com beforehand, the total amount will be charged from your credit card (in some cases, without the option of a refund). Before you pay, please check the details of the reservation thoroughly.
Refunds are handled by us, if applicable in a determined time period. In case of credit card fraud or unauthorized use, ask your bank for assistance. If such an issue emerged during the use of Trabelo.com, please contact our Customer Support immediately!
Before payment is received in full, we or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts for the travel products and services ordered and booked. If free cancellation is available for a booking then you may chose the ‘late payment’ option which allows you to settle the total amount until the payment deadline, otherwise your booking will be automatically cancelled upon the deadline.
If your credit card is declined we will make every effort to contact you. Finally, if you are unable to fulfil payment your booking will be cancelled on cancellation deadline.
You may settle your payments on Trabelo.com from the amount credited on your deposit account. You may put money on your deposit account only by bank transfer to the bank account written in the Deposit Management page of the website, including the “Deposit balance transfer” message and your email address in the comment/message field of the transfer. Please note that Trabelo.com does not pay any interest on the amount placed on your deposit account.
Payments to the User
The user is entitled to the commission after every successful sale, whenever the following conditions are met:
- The sales commission rate on the Account Management page is not set to 0%;
- The booking has not been cancelled and the checkout date has passed;
- The commission is credited from a sale which has not been a subject of chargeback or any fraudulent activity;
- We have no claim for indemnification or on other legal grounds against the client in connection with the booked accommodation;
Please note that credit card fraud is a crime, and Trabelo.com will do everything in its power to help local and international agents to trace people committing such felonies. Trabelo.com will NOT pay any fees in case of fraudulent purchases. The purchases MUST originate from the owner of the credit card or have permission from the owner for using their credit card. The Trabelo team does everything in its power to minimize the percentage of fraudulent purchases. If you know of ANYONE committing such activities please notify us, so that you can help us protect our website.
Trabelo.com does not facilitate any payments of commissions that are less than EUR 100,-
We act only as an intermediary in making arrangements for hotels, transportation or any other travel services and do not assume any responsibility for the travel products and services provided by the Hotel Supplier and make no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on Trabelo.com.
Information, software, products and services presented on this website may include inaccuracies or typographical errors. We do not make any guarantee or representation as to the accuracy or proprietary nature of site content, and disclaim liability for inaccuracies relating to the information and description of all products displayed on this website. Hotel ratings displayed on this website are unofficial and intended as a guideline only. We, our affiliates and suppliers do not guarantee the accuracy of the ratings. All services and products presented on this website are supplied by Independent contractors/Hotel Suppliers and are not agents or employees of the Operator. We provide on all our interfaces, XML interfaces inclusive, important remarks relating among others to the hotel property and/or services, e.g. renovations, minimum age at check-in, voucher presentation obligatory etc. It is your sole responsibility to communicate those remarks onwards to your clients and we will not accept any claims resulting from your failure to do so.
We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. We make no representations about the suitability of site content for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute endorsement or recommendation. All site content, products, and services are provided "as is" without warranty of any kind. We and our suppliers hereby disclaim all warranties and conditions with regard to site content, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. You waive and covenant not to assert any claims or allegations of any nature relating to any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this website, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of damages.
We shall not be in breach of these Terms and Conditions, nor liable to you due to our failure, delay or inability to fulfil any booking or performance of any obligation under these Terms and Conditions by reason of, including but not limited to, any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system, non-performance by suppliers or subcontractors or any similar events which are beyond our control.
Indemnity and Severability
You agree to defend and indemnify us and/or our suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions and/or the documents referenced herein, your violation of any law or the rights of a third party or your use of Trabelo.com.
If any term or provision of these Terms and conditions shall be held invalid or unenforceable to any extent under any applicable law by court of competent jurisdiction, the remainder of these Terms and Conditions will not be affected thereby, and each remaining term and provision hereof shall be valid and enforceable to the fullest extent permitted by law.
If Trabelo.com changes these terms and conditions, Trabelo.com will post an updated set of terms and conditions on the website and/or will post a change notice and/or send you an email notice of the changes in advance of implementing the changes.
If any modification is unacceptable to you, you shall cease using the Trabelo.com website and its services and be able to terminate your account (if any). If you do not cease using the Trabelo.com website and its services, you will be conclusively deemed to have accepted the change.
Applicable law and jurisdiction
The parties shall irrevocably submit to the exclusive jurisdiction of the courts of Luxembourg City for the purposes of hearing and determining any dispute arising out of this Terms and Conditions. These terms and Conditions, all matters arising from it, and any dispute resolutions referred to the above shall be governed by, and construed in accordance with the laws of the Grand Duchy of Luxembourg, notwithstanding conflict of law provisions and other mandatory legal provisions.
I hereby declare that I read, speak and understand the English language and that by giving my consent to these Terms and Conditions, notwithstanding anything to the contrary herein, I understand and agree that I shall be bound at all times by the English version hereof, and in case of discrepancy between the English and any other non-English versions, then the English one shall prevail.