Information we collect
We collect Personal Data about you that you provide to us while using the Site. Personal Data may include your name, address, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address and password, and search preferences related to specific searches.
Protecting your personal data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, TRABELO.COM currently uses Secure Socket Layer technology to encrypt credit card information during transit.
How we use the information we collect
We use Personal Data and other information collected through the Site to register you with the Site and our TRABELO Rewards program, to provide you with the requested products and services, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer service and timely notice of new services and special offers. From time to time, TRABELO.COM may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you as a Site user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to TRABELO.COM using the hyperlink provided in these notices.
Sharing your personal data
TRABELO.COM may share your Personal Data with third parties we employ to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions. In some cases, TRABELO.COM may require that you transact directly with a third party to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other involved third party. TRABELO.COM may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of TRABELO.COM, our users, or others. In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.
Our policy concerning cookies
To serve you faster and with better quality, we use "cookie" technology on our Site. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access the Site. The "Help" section of the toolbar on most Internet browsers will tell you how to prevent your browser from accepting new cookies or how to configure your browser to reject cookies altogether. If you disable cookies, you might not be able to access important functions or features of this Site and your use of the Site may be limited. The cookies used on this Site are associated with a user's Personal Data.
How you can access or change your personally-identifying information
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 4 days.
A special note about children
Persons under the age of 18 are not eligible to use any services on our Site.
All services provided by Elvoline S.à r.l., which is a registered Ltd company basen on laws of Grand Duchy of Luxembourg. Central office: 44, Avenue John F. Kennedy, L-1855, Grand Duchy of Luxembourg. Registered Company Number: B186165. The seat of Elvoline S.à r.l. is located in Luxembourg City, Grand Duchy of Luxembourg. In addition the Elvoline S.à r.l. has got subsidiary companies, as well, all over the world. These companies only plays an assist role in favour of theirselves and TRABELO.COM. The subsidiary companies do not claim to contract on behalf of TRABELO.COM, represent TRABELO.COM or provide TRABELO.COM’s services.
As a responsible member of the travel community this site maintains a strict policy forbidding any third party from sending any sort of promotional emails on behalf of the site, solicited or unsolicited. This means we go beyond merely prohibiting spamming. To make things even clearer for everybody we don't let anybody else send any emails on our behalf. Moreover, the site itself only sends emails to persons who have registered on the site. These two policies make up our strong anti-spam policy.
What is this Anti-Spam Policy about?
Briefly, TRABELO.COM does NOT TOLERATE SPAM in any way! In order to protect our clients from the annoying spammers we investigate and also report every single incident to the authorities! Our registered members may receive a newsletter with our latest news if they want to - they can sign up and off of this newsletter by one click.
What is spam?
Spam is an unwanted message, frequently with commercial content, sent in large quantities to an indiscriminate set of recipients. The word 'spam' originally referred to a canned meat product and was used in a popular Monty Python comedy sketch, thus many other uses of the term have emerged. Spamming is the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages. While the most widely recognized form of spam is e-mail spam, the term is applied to similar abuses in other media: instant messaging spam, chat room spam, etc. 'Unsolicited bulk messages' mean unwanted messages in large quantities (some define 10 as a large quantity, others say a couple of hundreds is a large volume) with the same content, message or randomized text.
Which sort of advertising is considered as SPAMMING?
Basically, any electronic advertisement, e-mail or message that has been sent without the recipient's permission - meaning the recipient hadn't sent a written voluntary permission to the advertiser previously - is SPAM. (By 'permission' please mean a real, actual permission - a public e-mail address posted on a website, in a newsgroup, mail list etc. is NOT a permission) TRABELO.COM takes complaints about spamming very seriously, and those who are responsible for this activity will not get away with it. This is serious stuff. DO NOT send messages, e-mails to anyone unless you have a permission from the recipient to do so! Spammers will have to face really harsh consequences. Any person affiliated with TRABELO.COM in any way (affiliate, hotel, supplier) breaking our anti-spamming rules, not complying with our Spam Policy will get their account - including money - closed down immediately.
Where can I report spam?
To report a spam, please contact us through our contact form.